FAQs

Yes, absolutely! We build our PCs to be a true plug-and-play experience. Your computer will arrive fully assembled with Windows and all necessary drivers pre-installed and activated.

All you need to do is unbox it, plug it in, connect your own monitor, keyboard, and mouse, and you'll be ready to install your favorite games and software.

Don't panic! When a new PC doesn't power on, it's often due to a very simple issue that's easy to fix. Here are the first things to check:

1. Check the Master Power Switch: Look at the back of your PC where the power cord plugs in. There is a rocker switch on the power supply—make sure it's flipped to the 'I' (On) position, not the 'O' (Off) position.
2. Verify All Cables: Ensure the power cable is plugged in securely to both the back of the PC and the wall outlet. If you're using a surge protector, try plugging the PC directly into a wall outlet to rule it out.
3. Check Your Monitor Connection: If you see lights or fans turn on but there's no picture, make sure your monitor's display cable (HDMI or DisplayPort) is plugged into the graphics card (the lower group of ports), not the motherboard ports higher up.

For more detailed steps, including pictures and how to safely check internal connections, please see our full knowledge base article My New PC Won't Turn On - A Troubleshooting Guide.

Seeing a "No Signal" message is a common issue and is usually caused by a simple cable connection. Here are the first two things to check:

1. Check the Monitor's Input: Use the buttons on your monitor to cycle through the input sources (like HDMI 1, HDMI 2, DisplayPort, etc.) and make sure it's set to the one your PC is plugged into.
2. Plug Into the Graphics Card: This is the most common fix! Look at the back of your PC. You must plug your monitor's display cable into the graphics card, which is the lower group of horizontal ports. The vertical ports higher up are part of the motherboard and are usually disabled on a gaming PC.

For more detailed steps, including how to safely check the components inside your PC, please see our full knowledge base article How to Fix a "No Signal" Error on Your Monitor.

Your new Computer Cave Gaming PC should arrive with Windows already activated! If you see an activation notice on your screen, simply connect your PC to the internet. The notice should disappear on its own within a few hours as Windows automatically verifies itself.

If you ever need your Windows Product Key, you can find it on a sticker on the back of your PC. For more detailed instructions, especially after reinstalling Windows, please see our full knowledge base article How to Activate Windows on Your PC.

Yes, your PC comes with all the essential drivers for your motherboard, audio, Wi-Fi, and other core components installed and configured so everything works correctly on your first boot.

The one driver we always recommend checking for an update is your graphics card (GPU) driver. Companies like NVIDIA and AMD release new drivers very frequently to add new features and optimize performance for the latest games. Keeping this driver updated is a great habit for getting the best possible gaming experience!


For a step-by-step guide on this, please see our full knowledge base article How to update your Graphics Card GPU driver.

Customizing your PC's lighting is one of the best parts of owning a new rig! The specific software used to control your RGB depends on the main components in your system, like the motherboard.

Your PC will have one of the following programs pre-installed. Just look for the application on your desktop or in the Start Menu to begin customizing!

• ASUS Armoury Crate (Aura Sync)
• Gigabyte Control Center (RGB Fusion)
• MSI Center (Mystic Light)
• ASRock Polychrome Sync
• Corsair iCUE (for Corsair-specific components)

For detailed, step-by-step instructions for each program, please select the relevant guide from our Knowledge Base RGB category.

Those extra cables are for future upgrades! Your PC uses a modular power supply, which means we only plug in the cables needed for your current components to keep the inside of your case clean and tidy.

We've included the extra cables so that if you decide to add more components down the line—like another storage drive or a new graphics card—you'll have the necessary power cables ready to go. We recommend keeping them in a safe place, like your original PC box, for when you need them.

Our standard build and processing time is typically seven (7) to ten (10) business days. For orders placed before 2:00 PM EST, we often ship within five (5) business days, but this can depend on factors like order volume and component availability.

Once your PC is built, tested, and shipped, the delivery time will depend on the shipping service you selected at checkout. You'll receive a shipping confirmation email with a tracking number as soon as it's on its way so you can follow its journey to your door!

Your new PC will arrive with everything you need to get it powered up. Inside the box, you'll find:

• Your custom-built Computer Cave Gaming PC
• Power Cable
• Wi-Fi antenna
• Any additional, unused cables from the power supply

Yes, they do! We know how important connectivity is, so every PC we build comes standard with both Wi-Fi and Bluetooth ready to go right out of the box.

We use a variety of top-tier components from trusted brands to ensure your PC performs at its best.

For core components like the graphics card (GPU), we source different models directly from manufacturers and our partners. While the core component will always be what you ordered (an RTX 5090 will always be an RTX 5090), the specific brand is determined by availability when we build your PC. team rigorously tests and validates every component we use to guarantee it meets our high standards for performance and reliability, so you can be confident you're getting a quality part no matter what.

Our PCs do not come with a keyboard and mouse, as we find that most gamers have very specific preferences for the peripherals they use.

However, we've made it easy to get everything you need in one place! We have partnered with top brands to offer a great selection of peripherals and accessories which you can add to your order.

Yes, absolutely! One of the greatest benefits of owning a gaming desktop PC is that it's designed to be upgraded over time.

Unlike a console or a laptop where you're stuck with the hardware you bought, your Computer Cave Gaming PC is modular. This means that as new and more powerful components like graphics cards, RAM (memory), or storage drives become available, you can easily swap out the old parts for new ones. This allows you to keep your system running the latest games beautifully for years to come without having to replace the entire computer.

And if you're not comfortable performing the upgrades yourself, our team is here to help! You can always bring your PC to any of our Computer Cave locations. We'll be happy to provide expert recommendations and install the new parts for you at a reasonable price.

Performance is key, and we want you to know exactly what you're getting! While performance will vary based on the components you choose, or the system you pick, we've taken the guesswork out of it.

On each PC's product page, you'll find helpful FPS (Frames Per Second) ratings for a variety of popular games. We test these at 1080p, 1440p, and 4k resolutions on high to ultra settings, so you can see real-world performance data and choose the perfect build for the games you love to play.

We accept Shop Pay, Google Pay, and Apple Pay to make your purchases fast, easy, and most importantly secure!

Yes, we do! We understand that a new gaming PC is a significant investment, and we want to make it as accessible as possible. We've partnered with both Koalafi and Shop Pay Installments to offer flexible payment options to help you get the rig of your dreams without having to pay all at once.

Please see our Financing page for more information.

We offer a few easy ways for you to keep tabs on your order!

• Through Our Live Chat: The quickest and easiest method is to use the customer support chat on our website. Our system allows you to check your order status and manage your order directly through the chat window, often without even needing to wait for an agent!
• Via Your Order Confirmation Email: When you first placed your order, you received an order confirmation email from us. This email contains a link to your personal Order Status page, which is updated with the latest information, including your tracking number once it ships.
• From Your Shipping Notification: As soon as your PC leaves our facility, we'll send you a separate shipping confirmation email. This will include your tracking number, which you can use on the carrier's website (like UPS or FedEx) to follow your delivery every step of the way.

Once an order has been placed, we get to work on it right away to ensure a speedy delivery. Because of this, it may not be possible to make changes. If you need to request a change, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

Our live customer support chat is available to help you from Monday to Friday, 10:00 AM to 5:00 PM EST, excluding holidays.

If you need help outside of those times, you can always send an email to gaming@computercave.com or leave a message for us through our customer support chat. We'll get back to you as soon as we're back online!

Absolutely! If you change your mind, you have 30 days from the delivery date to initiate a return.

All we ask is that the PC is still in its original, like-new condition, and that you include all the original packaging, manuals, and accessories. Just a heads-up, returns for non-defective items have a 20% restocking fee, and we aren't able to refund the original shipping costs.

Returning your PC is a straightforward process. Here are three simple steps to get it done:

1. Reach Out for an RMA Number: The first and most important step is to contact our customer support team. They will provide you with a required Return Merchandise Authorization (RMA) number to get the process started.
2. Pack it Up Safely: Using the original box and all the original packing materials is the best way to protect the PC on its journey back to us. Once it's packed, please write your RMA number clearly on the outside of the shipping box.
3. Ship it Back to Us: You can choose any shipping carrier you like, but for your own peace of mind, we highly recommend using a service that includes tracking and insurance. Once it's shipped, just share the tracking number with our support team.

We are happy to ship our PCs to any address within the United States. For your security, we do require a signature on delivery for all computer orders.

At the moment, we don't offer international shipping, but we hope to expand in the future! And if you happen to live near one of our retail stores, you can always choose our free in-person pickup option during checkout.

We're so sorry to hear your computer may have been damaged during its journey! Your top priority should be to contact our customer support team right away so we can make this right.

To help us resolve this for you as quickly as possible, it's a great idea to snap a few photos of the damage to both the box and the PC itself before reaching out. You can email our team directly at gaming@computercave.com.

We've got you covered! Every new Computer Cave Gaming PC comes with our 1-Year Standard Hardware Warranty, giving you peace of mind from the moment it arrives at your door. This warranty protects you against any defects in the materials or workmanship of the hardware components included in your original purchase.

If you'd like to dive into the specifics, you can read our full Warranty Policy.

Absolutely! For extra peace of mind, we offer optional extended warranties on select gaming PCs. This is a great way to protect your investment beyond the standard one-year coverage.

You can view and add an extended warranty to your order when you are customizing your new PC. Just be sure to select it at the time of purchase, as it cannot be added later on.

For full details, please see our Warranty Policy.

If you're experiencing an issue with your PC, the first step is to get in touch with our support team. They'll be happy to help you start the warranty claim process.

We want to make any repair process as smooth as possible for you.

• Within the first 30 days: If you need a warranty repair within 30 days of your PC's delivery, we'll cover all the shipping costs. We'll even provide a prepaid label to send your system to us and pay for the return shipping back to you. Just be sure to hold on to your original packaging!
• After 30 days: If it's been more than 30 days, or if you no longer have the original packaging, you'll be responsible for the shipping costs to and from our facility.

We highly recommend holding onto the original box and packaging materials that your PC arrived in. If you need to send your computer back to us for a warranty repair within the first 30 days, we'll cover all the shipping costs for you. However, this is only possible if you have the original packaging to ensure it's shipped safely.

We're here to help! Here are the best ways to get in touch with our team:

• Live Chat: For the quickest response, you can chat with us live from Monday to Friday, 10:00 AM to 5:00 PM EST. If you need help outside of those hours, you can still use the chat window to leave us a message, and we'll get back to you as soon as we're back online.
• Email Support: Prefer to send an email? You can reach us anytime at gaming@computercave.com, and we'll respond as quickly as possible.
• Knowledge Base: Looking for an immediate answer on your own? Our comprehensive Knowledge Base is available 24/7 and is packed with helpful guides, articles, and FAQs.

Not at all! We believe you should have the freedom to customize and improve your PC. You are welcome to open up your computer and install new components without worrying about voiding your warranty.

The only thing to keep in mind is that our warranty doesn't cover accidental damage that might occur during an upgrade, nor does it cover the new parts you've installed yourself.

That’s why we always recommend that you only perform upgrades if you feel confident and comfortable working with computer hardware. If you have any doubts, our expert technicians at any Computer Cave location would be happy to handle the installation for you!

It's definitely frustrating when your games aren't running as smoothly as you expect. Low FPS can be caused by a few common things, and the good news is they're often very easy to fix! Here are a few simple troubleshooting steps you can try.

1. Check Your Monitor Cable
This is the most common culprit! Look at the back of your PC. You'll likely see two groups of video ports (like HDMI or DisplayPort). One group is higher up near your USB ports, and another group is positioned lower down by itself.

Make sure your monitor's cable is plugged into the lower group of ports. This connects it directly to your powerful graphics card, not the motherboard's basic video output.

2. Update Your Graphics Drivers
Your graphics card needs the latest software, called drivers, to perform at its best. Think of it like a tune-up for your PC's engine. You can download the latest drivers for free directly from the manufacturer's website (either NVIDIA or AMD, depending on the card in your system).

3. Adjust In-Game Settings
Sometimes a game's graphics settings are automatically set a little too high. Try opening the game's video or graphics settings menu and lowering a few options like "Shadows," "Textures," or "Anti-Aliasing" from 'Ultra' to 'High.' This can give you a huge performance boost with very little visual difference.

4. Close Background Applications
Before launching a game, make sure you've fully closed other programs, especially web browsers with many tabs open or other game launchers. This frees up all your PC's power to focus on running your game smoothly.

For a more detailed guide with pictures and step-by-step instructions, we've put together a helpful article in our Knowledge Base that walks you through everything.

You can find it here: Troubleshooting Low FPS

If you've tried these steps and are still having trouble, please don't hesitate to reach out to our support team. We're always happy to help!